PropelUp Terms of Service (“Agreement”)
Please read these Terms of Service (“Agreement”, “Terms of Service”) carefully before using Propel (“the Company”, “platform”, “us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of Propel.
By accessing or using the Company in any manner, including, but not limited to, visiting or browsing the website or contributing content or other materials to the Company or participating in Services (“Services”) offered through our platform, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement.
Clients: users who request the help of experts on our platform our third-party tools associated with platform for direct use with the Company.
Gurus: experts who provide services to Clients or otherwise make content available through our platform of third-party tools associated with platform for direct use with the Company.
Propel will charge Guru a fee equal to twenty percent (20%) of the Guru’s commission that Guru earn. Propel may, at Propel’s sole discretion, change some or all of Propel’s services at any time. In the event that Propel introduces a new service, the fees for that service will be clearly posted and are effective at the launch of the service.
Refund Policy & Dispute Resolution
Gurus can refund Clients at any time. The Company offers Clients 100% satisfaction guarantee for first 1:1 live, and if the Client is unsatisfied within reason during a live session, payouts to the Mentor would not be processed for the session.
Disputes will be reviewed and handled on a case-by-case basis. If you have any questions about a session, please email us at firstname.lastname@example.org before the payouts are processed to Gurus (after every month).
The Company and its original content, features and functionality are owned by Propel, LLC and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
Propel, LLC does not claim ownership of the content uploaded by Gurus, but by making those content available Gurus hereby grant the Company a worldwide, irrevocable, perpetual, royalty-free license, with the right to use, view, copy, adapt, modify, publicly display, transmit, stream, broadcast, access, and otherwise exploit such content on, through, or by means of the Company and Services.
You may NOT directly redistribute the tutorials or tips on the platform. You are encouraged to share links to our tutorials and articles instead. As the Company does not claim ownership of the content uploaded by Gurus, if you’d like to use, modify, and build upon the code in tutorials found on your personal/commercial projects, feel free to contact the author of that content.
Code of Conduct
In using our Company and Services, you agree to follow our Code of Conduct. Violation of our Code of Conduct may result in the immediate removal of your access to this service and all resources.
Gurus may not:
- solicit Clients to pay for your services through a Third-Party Platform. If the Client does not pay you, you will be entirely responsible for your choice. If you have questions about the platform fee, please email us at email@example.com.
- stalk or harass Clients about their ratings. If you have any concerns about a particular user, please contact us at firstname.lastname@example.org.
- make untruthful claims about your expertise or your ability to help
- make promises you do not intend to honor (including scheduled sessions, offline help, or tasks).
Clients may not:
- try to coerce Gurus into receiving payment via a Third-Party Platform in order to circumvent the platform fee. If you do so and the Guru does not deliver, you will be fully responsible for your loss.
- harass Gurus to provide you with free help
- lie about an issue being unsolved just to receive a refund. We review every dispute on a case-by-case basis.
- spam requests or send Gurus messages about things that are unrelated to the Services provided by this Site
- recruit Gurus to join third party services that are potentially competitive to Propel. Please contact us at email@example.com if you’d like to discuss any partnership.
In general, maintaining civility in communication is encouraged. If you encounter a user who is ruining your platform experience by either spamming you or insulting you, please contact us immediately.
We may terminate your access to the Company, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Limitation of Liability
By using our Services, you agree that Propel, LLC will not be liable for any indirect, incidental, special or consequential damages, loss of revenue, loss of data or emotional distress resulting from your use of the Company or services. We do not promise that the content/tutorials on our platform are error-free.
Gurus who are U.S citizens are responsible for paying all taxes associated with your use of the service. All Gurus are required to fill in a tax form in order to receive payouts.
Links To Other Sites
Our platform may contain links to third-party sites that are not owned or controlled by Propel, LLC.
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Indiana, United States, without giving effect to any principles of conflicts of law.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the website. Your continued use of the platform after any such changes constitutes your acceptance of the new Terms of Service.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Services or discontinue any use of the Services immediately.
If you have any questions about this Agreement, please contact us. We can be reached at firstname.lastname@example.org